Frequently Asked Questions
Where's my order?
Our products are built in small batches between our military orders. We do all our work in assembly line style so an individual order is grouped with other orders for efficiency on the production line. Our raw goods come in weekly from other US manufacturers. Once our materials are in-house, we cut the fabric and prepare it for the sewing line. Your product waits its turn to hit the sewing room floor based on order date.
We are very aware that each customer is waiting for their product and efficiency is important. However, we will not sacrifice speed for quality. Your product gets the same attention to detail that our military products receive. Though your Black Mountain All-Terrain product isn't a life saving device like our military products' purpose, we maintain the same level of quality control for every product. For Shipping details, please see our Shipping page.
Why are these products so expensive? Why buy American?
It seems like a foolish question but many of us choose the cheaper option. We are conditioned to believe the old tagline, "Why pay more?" Meanwhile, the cost of US manufacturing can't compete with overseas labor. Yes, Black Mountain All-Terrain will have the more expensive option, however ours are also superior. Hands down, ours will last longer. We are so confident, we guarantee our workmanship for life. You can even call us on the phone and talk to us, the owners! That's right, we still answer our phone. Give us a call. We look forward to speaking with you.
Do these seat covers have a 'draw string'?
Around here, we refer to the draw string type seat covers as the "sack of potatoes." No, our seat covers are not a piece of fabric cinched up with a draw string, or zip tie. Our seat covers are custom fit to the seat so that once they are installed, they look like they came from the factory in that manner. The only reason to use a draw string is when the fabric is not custom fit and you are trying to stretch a piece of fabric over a complex shape. We use USA made zippers and Velcro™ to achieve that custom fit that looks so sharp in the photos.
How do I install the seat cover?
We have a video for almost every seat cover. Please visit our video page to look for your model. If that still doesn't help, please give us a call and we will be happy to troubleshoot with you.
How do I wash my seat cover?
Mild detergent on the gentle cycle should work nicely. Line dry only. Never put it in a dryer. If you don't want the dirt in your washing machine, put a spray nozzle on your garden hose and get a brush, like the kind you brush a horse with, and some dish soap. Put a little elbow grease in there too and you should come out with some clean covers.
If you have some seat covers that are pretty worn, send us a picture and let's talk about them! We love to see some of our older seat covers out there. Here is a picture of a set of seat covers that have been on a Gator™ since Summer 2015!